Frequently Asked Questions

We offer a complete range of pallet solutions including custom wooden pallets, standard wooden pallets, plastic pallets, heat-treated pallets (ISPM-15 certified), and recycled pallets. We can also build pallets to your exact specifications.

Yes, we specialize in custom pallet manufacturing. We can build pallets to your exact specifications including size, weight capacity, and special requirements. Contact us with your needs for a custom quote.

Heat-treated pallets undergo a special process that heats the wood to 56°C for 30 minutes to eliminate pests and pathogens. This ISPM-15 certification is required for international shipping and export operations.

Yes, our recycled pallets undergo thorough inspection and repair processes. We replace damaged components and test each pallet to ensure it meets our quality standards. They offer the same reliability at a fraction of the cost.

We offer same-day delivery for standard pallets to most locations within our service area. Custom pallets typically require 2-3 business days depending on specifications. Emergency deliveries are available with advance notice.

Our primary service area is BC's Lower Mainland. For deliveries outside this area, please contact us to discuss options and pricing for extended delivery services.

We don't have a strict minimum order quantity, but delivery fees may apply for very small orders. Contact us to discuss your specific needs and we'll provide the most cost-effective solution.

Yes, we offer pallet pickup services as part of our Go Green recycling program. We can pick up used pallets and provide credits toward future orders, helping you save money while being environmentally responsible.

You can get a free quote by calling us at (604) 555-PALLET, filling out our online contact form, or visiting our contact page. We'll need details about quantity, size, type, and delivery location to provide an accurate quote.

Yes, we offer competitive volume discounts for large orders. The more pallets you order, the better the pricing. Contact us to discuss your volume needs and we'll provide the best possible pricing.

We accept all major credit cards, bank transfers, and offer net payment terms for established business customers. Contact us to discuss payment options that work best for your business.

No, we believe in transparent pricing. All quotes include delivery fees and any applicable taxes. We'll provide a complete breakdown of costs before you place your order.

Our Go Green program is a comprehensive sustainability initiative that includes pallet recycling, payback credits for returned pallets, and environmental impact reporting. It helps businesses save 30-50% on pallet costs while reducing environmental impact.

When you return used pallets to us, we assess their condition and provide credits based on their value. These credits can be applied to future pallet purchases, helping you save money while keeping materials out of landfills.

We provide detailed reports showing how many pallets you've recycled, the environmental impact of your participation, and your contribution to waste reduction. This helps with sustainability reporting and corporate responsibility goals.

Yes, we use premium BC lumber from sustainable forestry practices. Our recycled pallets extend the life of existing materials, and our Go Green program ensures maximum material reuse and minimal waste.